Got questions? Thirsty for answers?

At The Loose Moose, we take great pride in offering only the best quality alcohol brands. When you place an order with us, you can trust that you'll receive exactly what you expect – high-quality products that you'll love.

In the unlikely event that your order arrives damaged or unusable, we're happy to accept returns. Simply give our customer service team a call within 24 hours of delivery and we'll take care of the rest. We'll make sure that you receive a replacement or a refund for the damaged product as soon as possible.

However, please note that we are unable to accept returns if you change your mind or simply decide that you no longer want the items you've received. We stand behind the quality of our products and believe that you'll be satisfied with your purchase. If you have any questions or concerns about your order, please don't hesitate to reach out to our customer service team. We're always here to help!

Can I cancel my order?
We understand that sometimes mistakes happen, and you may have ordered the wrong wine or made a mistake with your order.

If you realized that you've made an error with your order, simply reach out to us via email, phone or live chat (email info@theloosemoose.com.sg
 or call +65 94384090) as soon as possible, and we'll do our best to accommodate your request.

Please note that exchanges are only available before delivery. If you need to make a change to your order, please contact us before the cut-off time at 12:50pm. If you cancel your order before the cut-off time, we'll be happy to refund your order, minus a cancellation fee of $15. However, if your order has already been dispatched for delivery, a cancellation fee of $20 will apply.